Time: 09:30 - 12:30
Very few people would be able to prove that managing people or managing difficult people comes to them naturally. We tend to develop our people skills as we go through our careers and learn from the people we meet. Unfortunately, this means that we
learn from great bosses as well as from bad! So it comes as no surprise that, according to the 2015 research by Gallup, around 50% of people are leaving their jobs because of their boss. In other words, close to a half of managers and supervisors have difficulty in managing people. In turn, this lack of people management skills translates into significant financial and non-monetary losses.
In this online training session, you will learn best practices and behaviours to help you build key components that make up an effective and successful manager able to get the best from people. It offers an interactive and experiential approach to learning which is suitable for both, new team leaders and managers, and for those with experience who would like to enhance their people management skills.
The training course will cover the following key elements:
A Model for Management Excellence.
Managing with Emotional Intelligence and Emotional Agility.
Achieving goals through people.
Good practice in setting objectives and delegating.
Performance management cycle.
Developing others to achieve their potential.
Using mentoring and coaching skills to build performance.
This online training will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coach Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership.