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Our Community Development Team provides specialist information and support to local community groups, social enterprises and charities. Our expertise allows us to provide critical support to our Members when they need it most. Helpfully we’ve created a Library of useful toolkits and links that provide easy to navigate information and guidance across a broad range of issues facing organisations like yours. Can’t find what you need? Our Community Development Team provides tailored support to groups on a case-by-case basis. If you need to speak with a member of our team, please don’t hesitate to get in touch by emailing support@cfirst.org.uk or call 0300 500 8085.

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Quality, Outcomes, & Impact

Demonstrating your effectiveness including feedback, monitoring, evaluation, outcomes, and impact - includes organisational health checks and quality marks.

Title Description
Charity Digital - Online Survey Tools A look at some of the best online survey tools Visit website
Charity Digital - Top Digital Tools to Help Charities Measure Impact Impact tools list Visit website
Community First Training Community First offer a range of Impact Measurement Training, including bespoke courses designed to meet the needs of your Charity Visit website
Community Matters Guidance on quality Visit website
Evaluation Support Scotland - Resources Range of quality resources Visit website
Good Finance - Measuring Social Impact - The Outcomes Matrix The Outcomes Matrix is a practical tool to help social impact organisations plan and measure their social impact in terms of outcomes. Visit website
Impactasaurus Simple and free impact reporting Visit website
Inspiring Impact - Free Charity Impact Measurement and Evaluation Support The Inspiring Impact site is full of practical information for charities and social enterprises that are new to impact management. We know many organisations want to learn more about their impact, and this site will help you navigate the process step-by-step. Visit website
NCVO Charity Essentials Health Check/Quality Framework - Charity Essentials - from the NCVO - is a free online tool designed especially for charities as a way to do a basic health check on how your organisation is performing, identifying strengths and areas for development. Visit website
Small Charities Coalition (SCC) - Impact Measurement Guidance on impact measurement Visit website
Tools for Success | Bayes Business School Pack of practical tools - including an organisational health check. (Currently being updated - Autumn 2021) Visit website
Trusted Charity Health Check/Quality Framework - The Trusted Charity (was PQASSO) is an online self-assessment tool available through annual subscription. External accreditation is also available for a fee - graduated according to: the number of full-time equivalent staff in your organisation, the number of sites you operate across, and the level (1 or 2) at which you are assessed. Visit website

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