953 De-Escalation Skills (Online)
Date: 09/02/2023
Time: 09:30 - 15:30
Price: £80.00
Perfect for: Frontline staff working with clients who present challenging and aggressive behaviour.
By the end of the course you will:
* Recognise the signs of signals that can precede challenging behaviour and aggression
* Identify tools and actions to prevent a crisis situation evolving
* Develop self-awareness around personal responses to challenge and aggression
* Discuss strategies to prevent a person from harming themselves or others
* Identify strategies to take a supportive stance
* Demonstrate how to hold a de-escalating conversation