Training Courses

PIMAC Training - Psychologically Informed Management of Aggression and Challenging Behaviour - Conflict Resolution and De-escalation

Date: 09/03/2021

Time: 10:00 - 12:30

Price: £55.00

Pricing:
You can choose to attend any one, two or all three days. Please book on the course and we will contact you via email to see which session/s you would like to attend.
Attend one session: £55pp
Attend two sessions: £100pp
Attend all three sessions: £130pp

Background
Working with vulnerable people often presents challenging behaviour and difficult scenarios. Front line organisations are likely to come face-to-face with decisions that can call into question your professional boundaries and personal safety.
This training course aims to understand the causes of challenging, aggressive and possibly violent behaviour. To enable staff to recognise escalating behaviour and to equip them with the skills to deal with difficult people and de-escalate aggression or
potential conflict.
This course has been developed in partnership with a team of Psychologists at St Basils (Birmingham), who became one of the first Psychologically Informed Environmental companies PIE’s in 2011, in recognition of their therapeutic approach to homeless young people many of whom were increasingly struggling with mental health problems, had experience of trauma and abuse and presented with challenging behaviours

Who is this course for?
This course is suitable for frontline staff, managers and anyone working directly with clients within care/support setting.
A mixture of training methods is used on this course. You will explore typical problems faced by professionals that work with vulnerable people, such as the tendency to attribute “blame” on to others and resistance to pro-activity. The blend of
approaches is designed to ensure that you will gain insights that are of immediate and practical use in your everyday work setting.

Delivery Method
This training series will be delivered as Virtual Training Webinars via ZOOM
It will incorporate three Bitesize courses (2 ½ hrs duration each).

Session 1 (Tuesday 9th March): This course will
• Define complex needs, its presenting problems and how it links to behaviour
• Define aggression and understand its causes
• Introduction to trauma and understanding the emotional and psychological triggers that lead to aggression
• Recognise physical and non-physical aggression
• Define passive aggression and how it presents itself
• Creating a PIE (Psychologically Informed Environment) in order the reduce confrontations
__________________________________________________________
Session 2 (Wednesday 10th March)
• Identify situations that could escalate and take appropriate preventative action, including identifying flash points and triggers
• Learning to be aware of your own response and how that impacts situations
• Learn a simple model to mitigate or avoid risks using dynamic risk assessments (PETTS Model)
• Identify and demonstrate effective body language, assertiveness and communication techniques
• Develop critical decision-making skills and use of professional boundaries
___________________________________________________________
Session 3 (Tuesday 16th March)
• Practical Skills to directly deal with and manage aggression, abuse and threatening behaviour. We will walk through the Top Tips of De-escalation.
• Explore a range of conflict scenarios and how to mitigate risk
• Be clear on ORGANISATIONS policies and procedures and be confident in reporting incidents and near misses
• Help you to recognise your own emotional needs and how to access support
• Discuss best practice in information sharing and recording when managing and minimising risk
• Review/ Reflective practice

Positive Thinking in Times of Crisis

Date: 15/03/2021

Time: 10:00 - 12:30

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

Are you feeling that life, in general, is more negative than positive at the moment? Does it seem that there is no light at the end of the tunnel?

This course will help you to understand and challenge your thoughts and develop a more positive approach to overcoming fears and barriers.
By the end of this course you will:
* Be able to identify the cause/origins of negative thoughts
* Find ways to deal with and overcome negative thoughts and focus on the positives
* Move from feeling overwhelmed and filled with doubts to a happier more positive place

Course dates: Monday's/Wednesday's15th, 17th, 22nd and 24th March (please only book a place if you can attend all dates)
Course times: 10 am to 12:30 npm
Course delivery: This is an online course using ‘Zoom'

Emotional Intelligence and Resilience

Date: 16/03/2021

Time: 10:00 - 12:30

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

This is a 4 day course on Thursdays and Tuesdays 16th, 18th, 23rd and 25th March (Please only book this course if you can make all the dates)

On completion of the course, you will be able to:
*Recognise what emotional intelligence is and ways to achieve it.
*Explore your own self-awareness
*Analyse and challenge ways of thinking to practice changing negatives into positives
*Identify your concerns and realize what we can and cannot control
*Explore strategies for increasing assertiveness and decision making
*Develop confidence for coping with change
*Identify tips to help motivate and inspire you to stretch your boundaries, take on and overcome challenges

Lone Working and Personal Safety

Date: 18/03/2021

Time: 09:30 - 12:30

Price (Voluntary Sector/Social Enterprise): £30.00

Price (Statutory/Business): £30.00

An interactive session to explore and discuss lone working. You will consider the potential risks and how to manage these in various situations, visiting peoples homes, alone in the office and travelling.

You will review ways to manage your own personal safety and build a personal plan to mitigate personal risk

* What is Lone Working and discuss Personal Safety
* Risk assessment - identifying and assessing risk
* Strategies for managing risk
* Scenarios-practical examples of situations – visiting homes, alone in the office, travelling
* Tracing systems - ensuring staff are traceable and procedures in place
* Understanding organisational responsibility
* Build your personal plan

Setting Goals & Assessing Impact for Community Groups

Date: 18/03/2021

Time: 11:00 - 13:30

Price: Free

This course is designed to support community groups and charities to develop, communicate and assess their goals and objectives. The course will cover approaches to defining goals , measuring impact and IT that can help.

During the 2.5 hour session for this course we will cover:
1. How to set goals for projects and grant proposals.
2. How to use your goals and impact assessments to recruit volunteers, reach more
service users.
3. IT for assessing progress on goals.
4. IT used to effectively communicate data on goal achievement such as infographics,
and charts.

IT ability required: Participants should be comfortable with basic navigation around spreadsheets and documents.

This is for charities, community groups and CICs who want to write effective goals and assess their impact in the community. Both goals and impact will be explored as a means to support grant applications, recruit volunteers or connect with other service users.

Take Two - Managing Change - Systemic approaches to managing change

Date: 19/03/2021

Time: 11:30 - 13:30

Price (Voluntary Sector/Social Enterprise): £20.00

Price (Statutory/Business): £20.00

This course will give you the chance to review how you currently manage change. You will consider proven systematic approaches to change and explore how you can use these to manage change efficiently and effectively.

Our Take Two Sessions give you the chance to attend a short one-off online workshop.
*Low cost
*Variety of topics covered
*Short but packed full of activities
*Things you can try in your own time

Take Two - Managing Change - Dealing with an emotional response to change

Date: 19/03/2021

Time: 09:30 - 11:30

Price (Voluntary Sector/Social Enterprise): £20.00

Price (Statutory/Business): £20.00

This course will give you the chance to review how you react to and deal with change. You will explore emotional responses to change and ways of anticipating and overcoming resistance to change.

Our Take Two Sessions give you the chance to attend a short one-off online workshop.
*Low cost
*Variety of topics covered
*Short but packed full of activities
*Things you can try in your own time

Train the Trainer

Date: 22/03/2021

Time: 09:30 - 13:00

Price (Voluntary Sector/Social Enterprise): £65.00

Price (Statutory/Business): £65.00

An interactive session to develop the skills to deliver effective training to adult learners. This will cover the basic of developing and delivering effective training session both face to face and online. You will :

* Identify what makes a good training session – face to face and online
* Recognise the importance of establishing what the training needs to achieve.
* Have an awareness of teaching and learning approaches – face to face and online
* Recognise learning styles and how to meet the needs of a varied group.
* Consider different types of activities you could use in sessions to add variety.
* Introduction to Lesson Planning and Schemes of Work
* Consider way to evaluate effectively.

Dates: Monday 22nd and Tuesday 23rd March (please attend both dates)
09:30 - 13:00
Delivered online via Zoom
£65 pp

Buying Online

Date: 22/03/2021

Time: 09:30 - 12:00

Price: Free

Buying Online - 22nd March, 9.30 - 12.00 (2.5 hours)

Tired of hearing other people talk about the bargains they got online? In this two and a half hour session we will look at platforms you can use to buy online and review products and services
By the end of this course you will:
● Be able to assess which online stores are best for you.
● How to set up an account on paypal.
● Best places to buy preloved items.
● Discover how to use review sites to review vendors and products.
● Techniques for shopping safely online.

This is for:
People who would like to buy online more, assess online stores, products and services.

Participants should be comfortable enough with IT to join a zoom call.
Participants who receive carer support on money management should only attend this course with their carer present.

Connected Community Services - Health and Safety

Date: 23/03/2021

Time: 09:30 - 12:00

Price: Free

Health and Safety for Community Services
In this session, we will review the health and safety issues posed by COVID-19 while providing community services.

Building Your Self Esteem and Getting Ready to Return to Work

Date: 29/03/2021

Time: 10:00 - 12:30

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

Please note: this course runs over 4 sessions 29th, 31st March and 7th 12th April - please ensure you can make all the dates before booking to attend the course.

Whether you have been long term unemployed, suffered a recent redundancy, feel up against lots of other people going for the same jobs and the inevitable long periods of applying for work with no success, these can amount to a lack of self-esteem which can affect your self-motivation, ways of thinking and feeling and ultimately your future.
During this course you will learn how to:

* Recognise the signs and symptoms of low self-esteem and other negative emotions
* Identify strategies for building self-esteem
* Develop ideas to increase motivation
* Challenge negative automatic thoughts
* Set and review goals for the future

Take Two - How to instantly lift your mood

Date: 30/03/2021

Time: 10:00 - 12:00

Price (Voluntary Sector/Social Enterprise): £20.00

Price (Statutory/Business): £20.00

Join us for a Take Two session* This course will give you tools to use in those situations where you feel low and lack interest or motivation to prepare you to take on the challenge and refresh your mood.

Our Take Two Sessions give you the chance to attend a short one-off online workshop.
*Low cost
*Variety of topics covered
*Short but packed full of activities
*Things you can try in your own time

Connected Community Services - Risk Assessment

Date: 30/03/2021

Time: 09:30 - 12:00

Price: Free

Risk Assessment for Community Services
In this session, delegates will learn how to create a risk assessment resources that will help them adapt to the risks posed by COVID-19.

Connected Community Services - Connected Support

Date: 06/04/2021

Time: 09:30 - 12:00

Price: Free

Connected Support
This session is designed to help delegates create strategies for enhancing the support they provide to their community and clients. It includes asking the right questions, how to do a ‘warm hand over” instead of providing a signposting list, supporting others to recognize their strengths, resources and ways to help themselves.

Interview Techniques - for online and face to face interviews

Date: 13/04/2021

Time: 10:00 - 12:30

Price: Free

This is a 4 day course on Tuesday/Thursdays 13th, 15th, 20th and 22nd April 2021 (You are required to attend all 4 sessions)
On completion of the course, you will be able to:
*Discuss best practice for effective interviews online and in person
*Develop communication and interpersonal skills
*Identify skills required for effective listening
*Discuss the importance of body language in communication
*Identify strategies for overcoming nerves
*List the different types of questions asked at interview

Exploring Unconscious Bias

Date: 22/04/2021

Time: 11:00 - 13:30

Price: £45.00

This is two day course. Please attend both dates: Thursday 22nd and 29th April

The course will offer you the opportunity to explore experiences of unconscious bias and strategies to combat organisational and individual biases.

We will cover:
* What unconscious bias is and where it comes from.
* How to spot unconscious bias from yourself
* How to spot bias in your organisation
* Understand the impact of bias on you, your organisation and others
* Strategies for overcoming personal and organisational unconscious bias.

Delivered online via Zoom.
Places are £45 per person.

Take Two - Mindfulness - Relax your mind and slow your thoughts

Date: 28/04/2021

Time: 10:00 - 12:00

Price: £20.00

Join us for a Take Two session* This course will give you the chance to review how you think and give you tips to re-think, reframe and take action to negative thoughts. By the end of this session, you will have tried and considered several ways to think more positively.

Our Take Two Sessions give you the chance to attend a short one-off online workshop.
*Low cost
*Variety of topics covered
*Short but packed full of activities
*Things you can try in your own time