Terms & Conditions and Refund Policy

Futurepay Payments via Worldpay

FuturePay is a recurring payment system that is administered by WorldPay. It is similar to a direct debit or standing order arrangement, but the regular payments are automatically debited using your card details instead of your bank account.

Making Payments

After you have accepted our fee quotation, you will receive an invitation email from WorldPay on our behalf. The email will set out in writing the recurring payment terms that you have agreed to. After you have checked that everything is correct, you will need to click on the link in the email to create a recurring payment agreement. This is where you will be taken to a secure area of WorldPay’s website to enter your card details, which will be securely recorded. You will also be asked to choose a username and password to access the Worldpay Shopper Management System (“SMS”) in order to view your payments, change your agreement, or cancel your agreement at any time. .

Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by our system and sent to the email address we have on record for you entered when your agreement was created.

If your card expires or if a payment is not authorised, we will send you an email to you to inform you that the payment has failed and alternative arrangements will require to be made.

Most futurepay arrangements are used to pay set or variable amounts at regular, fixed intervals over a specific time. This is typically used by our clients to pay their fees by monthly instalments or alternatively to pay monthly software subscriptions etc.

Which cards do we accept?

We accept Mastercard, Visa, Maestro, and JCB. We do not accept American Express. Payments are accepted in pounds sterling (£).

Duration of your Futurepay Agreement

Once set up, your agreement will run until either you or Communities First Wessex choose to end it.

Cancel your Futurepay payments

You can cancel your agreement at any time by logging into the WorldPay Shopper Management System (“SMS”) or contacting us at finance@cfirst.org.uk or by phone on 0300 500 8085 .

Refund Policy

Any dispute should be referred to our accounts department or failing that your usual contact at the firm. Given that fees are only collected in respect of ongoing services or services already completed, a refund will only be paid where an amount has been paid to us in error. Any refund is at the discretion of Communities First Wessex and may take up to 10 working day to process.


Visit the Worldpay website for FAQs about Futurepay payments at: http://www.worldpay.com/shopper.

Alternatively, for queries about an existing Futurepay agreement please contact us on 0300 500 8085.

Need some help or advice?

Whether you need to know how to find local support groups or who to turn to for advice, our searchable Help and Support Directory is an easy to use list of Hampshire Community Services.

Start your search