Training

765 MiDAS Induction - Standard/Accessible

Date: 22/08/2022

Time: 09:00 - 16:30

This course runs over 22nd, 23rd and 24th August

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

891 Digital Skills for Small Business Owners

Date: 08/09/2022

Time: 09:30 - 12:00

Small business owners and new entrepreneurs are often inundated with sales calls offering: services to up their SEO ratings, convert more customers, as well as time and labour saving apps. It can be difficult to tell which services to spend money on and which offer the best value.

In this course of 2 two hour sessions you will learn:
● How to build your IT strategy.
● How to make the most of free options for services.
● How to set up a free website using a template so the design looks great.
● How to choose what platforms you will use to connect with your customers.
● Discover web services that will help you automate your social media posting.

Throughout this course we will look at free or low cost versions of apps or services, so that you can get start or grow your business with less risk and cost.

All attendees of this training will receive a FREE resource pack at the end of the session.

This online training will be delivered by Morya Short. Morya has 20 + running small business in the training and IT industries. She supports SMEs and Charities to get the most out of their IT and processes. She is the creator of the “Thriving Coaching” programme which she uses in her coaching practice as well as teaching a certificate programme for Coaches and aspiring Coaches.

Hampshire & Isle of Wight Community Foundation - Funding for Community Sector

Date: 08/09/2022

Time: 10:00 - 11:30

Hampshire & Isle of Wight Community Foundation have several funds available to support the community sector throughout the County & the IOW.
Jacqui Scott, CEO, will present to community groups, providing details of all the open funds; key criteria for each; how to apply; and top tips for a successful application.
There will be plenty of time for questions too.
In advance of the session, you may wish to see what grants are available here: https://www.hiwcf.org.uk/grants/

808 Paediatric First Aid (Free, Funded, Face to Face)

Date: 12/09/2022

Time: 09:30 - 16:30

This is a two day course on Monday 12th and 19th September

This course is being offered free with the funding we receive to person's whose home address is in East Hampshire only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.


This Paediatric First Aid qualification is for those who work in a childcare setting. This paediatric first aid course has been specifically designed to meet the paediatric first aid requirements in the statutory framework for the early year's foundation stage. This qualification provides Learners with the opportunity to develop the skills and knowledge needed to deal with a range of paediatric first aid situations, illnesses, injuries and emergencies which can arise when looking after children.
Overview:
The Paediatric First Aid course is a two-unit award, comprising:

Unit 1: Paediatric Emergency First Aid
• Be able to assess an emergency situation and prioritise what action to take
• Help a baby or child who is unresponsive and breathing normally
• Help a baby or child who is unresponsive and not breathing normally
• Help a baby or child who is having a seizure
• Help a baby or child who is choking
• Help a baby or child who is bleeding
• Help a baby or child who is suffering from shock caused by severe blood loss (hypovolemic shock)

Unit 2: Managing Paediatric Illness and Injury
• Help a baby or child who is suffering from anaphylactic shock
• Help a baby or child who has had an electric shock
• Help a baby or child who has burns or scalds
• Help a baby or child who has a suspected fracture
• Help a baby or child with head, neck or back injuries
• Help a baby or child who is suspected of being poisoned
• Help a baby or child with a foreign body in eyes, ears or nose
• Help a baby or child with an eye injury
• Help a baby or child with a bite or sting
• Help a baby or child who is suffering from the effects of extreme heat or cold
• Help a baby or child having: a diabetic emergency; an asthma attack; meningitis; febrile convulsions; an allergic reaction *(including safe use of Adrenaline Auto-Injectors)
• Understand the role and responsibilities of the paediatric first aider (including appropriate contents of a first aid box and the need for recording accidents and incidents)

* Basic training in the safe use of Adrenaline Auto-Injectors included as standard as of 1st June 2019

This course is accredited by the First Aid Industry Body (FAIB)

892 Digital Marketing an introduction to Mail Chimp (FOC account)

Date: 12/09/2022

Time: 09:30 - 12:00

In this 2.5 hour session you will update or create your digital marketing strategy.

By the end of the session you will be able to:
● Set up a mailchimp audience with tags and groups.
● Identify different audiences and create an engagement plan for each audience.
● Run an email campaign with Mailchimp.
● Set up a Mailchimp segment.
● Create your own branded mailchimp template.

All attendees of this training will receive a FREE resource pack at the end of the session.

This online training will be delivered by Morya Short. Morya has 20 + running small business in the training and IT industries. She supports SMEs and Charities to get the most out of their IT and processes. She is the creator of the “Thriving Coaching” programme which she uses in her coaching practice as well as teaching a certificate programme for Coaches and aspiring Coaches.

702 Emergency First Aid at Work (Alton)

Date: 13/09/2022

Time: 09:30 - 16:30

This course is intended for workplaces where the appointed person will be able to take charge in the event of an illness or accident.
At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years.
No prior knowledge is necessary.

851 Safeguarding Awareness (Online)

Date: 13/09/2022

Time: 09:30 - 12:30

You need to recognise safeguarding concerns relevant to your role and know the procedure for reporting safeguarding issues. You have a responsibility to be aware of safeguarding practices and know clearly what to do if you feel there is a cause for concern.

In this session : You will have an awareness of who might be a vulnerable adult or identify where a child could be at risk; what constitutes maltreatment; how to protect themself from creating a safeguarding concern and what they should do if they suspect maltreatment of a vulnerable adult or a child.

After this course you will be able to:
• Recognise your responsibilities to Safeguard vulnerable adults and children
• Discuss how to Safeguard vulnerable adults and children
• Recognise your responsibilities to report a concern
• Recognising when to report issues and to whom
• Reporting procedure and the subsequent process

Delivered online via Zoom: You will join a small group online to explore the issues identified above, in a supported and informal environment.

705 Emergency First Aid at Work (Fareham)

Date: 14/09/2022

Time: 09:30 - 16:30

This course is intended for workplaces where the appointed person will be able to take charge in the event of an illness or accident.
At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years.
No prior knowledge is necessary.

800 Level 2 Award in Safeguarding and Protecting Children, Young People and Vulnerable Adults (Free, Funded, F2F)

Date: 14/09/2022

Time: 09:00 - 17:00

This course is being offered free with the funding we receive to person's whose home address is the Havant Borough only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.

Safeguarding is how we protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to safeguard and protect persons from abuse or neglect, we need to learn how to identify vulnerable individuals and take the necessary steps to stop abuse and neglect.
Everyone has the right to be safe and live without the fear of abuse, neglect or exploitation and this course aims to teach you how to recognise the signs of abuse and neglect and what actions you can take to stop this from happening and occurring again in the future. Abuse, neglect and exploitation can occur anywhere and by anyone, quite often being a person of trust.

This course is designed for all persons, no matter what field they are directly involved in, to give them the tools and knowledge to make a difference in a vulnerable person’s life. It will also let the practitioner reporting the abuse know how they can safeguard themselves in everyday work while seeking help and reporting the incident identified.

Learning aims:
* Consider the safeguarding legislation and guidance
* Look at indicators of abuse and neglect
* Make sound judgements
* Consider the communication needed to take action
* State your role and responsibilities as a safeguarding lead
* Be aware of how to and how not to share information
* Deal effectively with and reporting of allegations and complaints
* Have an understanding of assessment and marking in safeguarding reports

Duration: Full day classroom tuition Assessment: A short exam, with multiple choice and short answer questions at the end of the day
Pre-requisite: You must be a minimum of 19 years upon course commencement
You will need identification to take this exam (either a driving license or passport, or both a birth certificate and utility bill).

Cost free to attend, £20 to purchase the certificate and workbook. £50 cancellation fee is applicable

881 How to Recruit and Keep Volunteers (Online)

Date: 14/09/2022

Time: 10:00 - 12:30

This course aims to help you Identify the different aspects of recruiting and retaining volunteers. It will help you to start to think differently about volunteering since Covid and examine ideas and practical actions to use within your organisations.

Course Objectives:
•Identify Volunteer Induction and Training Requirements
•Discuss Volunteer Agreements
•Identify Legal Requirements & Best Practices
•Identify Ways of Motivating Volunteers and provide ongoing support and commitment
•Meet others to discuss their own best practice, ideas and ways of implementing the volunteering process

914 Midas Inductions - Standard/Accessible

Date: 19/09/2022

Time: 09:00 - 16:30

This course runs over 19th, 20th and 21st September

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

910 How to Write a Business Plan in 5 Easy Steps - Community First Essentials (Online)

Date: 21/09/2022

Time: 10:00 - 12:30

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This course covers:
Having a good Business Plan in place will not only help you to have a clear focus, it will position you to attract new funders, volunteers and supporters. Helping you to create a business template with goals and objectives, budget plan and estimated outcomes.

798 Level 3 Award in Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults (Free, Funded, F2F)

Date: 22/09/2022

Time: 09:00 - 17:00

This course is being offered free with the funding we receive to person's whose home address is in East Hampshire only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.

Safeguarding is how we protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to safeguard and protect persons from abuse or neglect, we need to learn how to identify vulnerable individuals and take the necessary steps to stop abuse and neglect.
Everyone has the right to be safe and live without the fear of abuse, neglect or exploitation and this course aims to teach you how to recognise the signs of abuse and neglect and what actions you can take to stop this from happening and occurring again in the future. Abuse, neglect and exploitation can occur anywhere and by anyone, quite often being a person of trust.

This course is designed for all persons, no matter what field they are directly involved in, to give them the tools and knowledge to make a difference in a vulnerable person’s life. It will also let the practitioner reporting the abuse know how they can safeguard themselves in everyday work while seeking help and reporting the incident identified.

Learning aims:
* Consider the safeguarding legislation and guidance
* Look at indicators of abuse and neglect
* Make sound judgements
* Consider the communication needed to take action
* State your role and responsibilities as a safeguarding lead
* Be aware of how to and how not to share information
* Deal effectively with and reporting of allegations and complaints
* Have an understanding of assessment and marking in safeguarding reports

Duration: Full day classroom tuition Assessment: A short exam, with multiple choice and short answer questions at the end of the day
Pre-requisite: You must be a minimum of 19 years upon course commencement
You will need identification to take this exam (either a driving license or passport, or both a birth certificate and utility bill).

Cost free to attend, £20 to purchase the certificate and workbook. £50 cancellation fee is applicable

894 Support & Supervision of Staff (Online)

Date: 23/09/2022

Time: 09:30 - 12:00

This course is aimed at new or moderately experienced supervisors / line managers, but would be beneficial to anyone seeking to improve or refresh their people management skills.
Good support and supervision of staff is key to building strong teams, but what does, or should, good look like?
The terms support and supervision are often used interchangeably in the context of line management; in fact they are very different. Done well, they can lead to the development of high performing individuals and teams, done poorly they can lead to a whole host of issues.
In this short course we will look at the difference between supporting and supervising staff, why they are so important and what skills are required to do both, well. We will look at how best to structure the delivery of support and supervision and how to use this structure to get the best out of your staff and in turn, provide them with a positive working environment.

In this online session you will cover:
• The difference between support and supervision
• Motivating staff and helping them achieve
• 1-1 meetings - how, when and why
• Delegation and trust
• How to have difficult conversations

About the Trainer
Amy Williams is a Senior Manager within the charity sector, with a background in HR Project Management for a large international organisation. Amy has spent many years developing, managing and leading teams, including managing remotely.

767 MiDAS Refresher - Standard/Accessible

Date: 26/09/2022

This course in on 26th and 27th September

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.

Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment. Days are scheduled as follows:

Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment

Refresher Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

873 What is Dementia and how to Recogising the Signs (Online)

Date: 27/09/2022

Time: 10:00 - 12:30

Dementia is not a specific disease but is rather a general term for the impaired ability to remember, think, or make decisions that interferes with doing everyday activities. Alzheimer's disease is the most common type of dementia. Though dementia mostly affects older adults, it is not a part of normal aging.

Research shows there are more than 850,000 people in the UK who have dementia. One in 14 people over the age of 65 have dementia, and the condition affects 1 in 6 people over 80. The number of people with dementia is increasing because people are living longer. It is estimated that by 2025, the number of people with dementia in the UK will be more than 1 million.

This course is aimed at anyone involved in working with adults who may be at risk of dementia.

It will cover keys aspects and provide a basic awareness and understanding.
You will get to understand a bit more about dementia, the signs to look out for, how dementia affects sensory perception and understand the stages including cognitive decline.
You will also get to understand some of the tests and particular challenges for dementia, such as 'sun downing'.

797 Level 2 Award in Safeguarding Adults in Health and Social Care

Date: 28/09/2022

Time: 09:30 - 13:30

This qualification is intended for those that are working in, or are looking to start work in health and social care. The qualification introduces the key principles associated with safeguarding adults at risk in a health and social care setting.

Learning Aims:

* Define safeguarding and outline relevant legal frameworks
* Identify how to recognise types of abuse
* Demonstrate essential characteristics related to effective reporting in relation to abuse
* Show awareness of local and other relevant policy related to safeguarding
* Consider your role in relation to prevention of abuse

Duration: One half day classroom tuition
Assessment: Multiple choice exam at the end of the session (ID required)
Pre-requisite: Working or planning to work or volunteer with adults

875 Moving into Management (Online)

Date: 28/09/2022

Time: 10:00 - 12:30

This is a brilliant course for anyone who is looking to progress into a management role or anyone who has just been promoted into a management role.

During the course you will explore and start to answer the following type of questions:

• What makes you ready for management?
• Why do you want to be a manager?
• How do you transition into a management role?
• Self- awareness! What should a good manager do first?

877 HR for non HR Specialists (Online)

Date: 28/09/2022

Time: 14:00 - 16:30

Human resources, or HR, is the department within a company responsible for the hiring and development of its employees. Human resources staff manages all payroll, benefits and administrative tasks for employees. They also handle employee relations and resolve conflicts.

This course is aimed at Professionals in non- HR roles where HR understanding is relevant such as supervisors and managers

During this session you will gain a basic understanding of what HR is and what is non-HR. Explore the functions of HR and ask the question - what makes good HR? And achieve a better understanding of basic rights and responsibilities.

883 What makes people Tick? (Online)

Date: 29/09/2022

Time: 10:00 - 12:30

This course will enable you to identify different theories around motivation and why we sometimes lack motivation. It will also help you discover how to become more motivated and overcome challenges and examine ideas and practical actions to use within your organisations

Course Objectives:
• Identify what motivation is and why we lack motivation
• Consider strategies to increase your motivation
• Recognise ways to stay motivated when working from home
• Meet others to discuss their own best practice, ideas and ways of overcoming challenges

879 Proposal Writing for Beginners/Refresher (Online)

Date: 30/09/2022

Time: 09:30 - 12:00

What is meant by business proposal?
A business proposal is a document that is designed to persuade an organization to buy a product or service. It is therefore very important to get it right!

During this session you will look at the different types of proposals and the stages of proposal writing.
You will find out what information needs to be discussed, gathers and prepared before you start.
Think about the content of proposals and what makes a good proposal.
And discuss the challenges of proposal writing to enable you to feel more confident in where to start.

This course is aimed at anyone who is involved in the process of proposal writing especial those that are new to proposal writing or haven’t done one for a while.

958 Preparing for employment in the Hospitality Industry (Free, Funded, Online)

Date: 04/10/2022

Time: 09:30 - 12:30

Course dates: Tuesday and Thursday - 4th, 6th, 11th and 13th October(Please attend all dates)

This is an online course via Zoom.

This course is being offered free with the funding we receive to person's whose home address is in Havant and who are on benefits or looking for work.

This fully-funded course will help to understand your own qualities and skills and how you can match these to a suitable job within the hospitality industry. This training will be supported by an Industry employment expert.

Upon completion of this course, you will be offered the opportunity to practice your interview skills ready for that job.
This training will be useful to you if you are: seeking employment, looking to change roles or if you have been furloughed or let go from employment recently and looking to find something else.

This course is suitable for any role within the hospitality industry.

On completion of the course, you will be able to:
• Identify your skills, abilities, qualities, experiences and key strengths
• Create or review your CV
• Prepare cover letters, speculative letters and application forms
• Practice your interview skills
• Produce and review an Action Plan in relation to your personal development and employment needs

951 IT - Connecting online (Free, Funded, Face to Face)

Date: 05/10/2022

Time: 01:30 - 16:30

This is a 4 week course on 5th, 12th, 19th and 26th October

This course is being offered free with the funding we receive to person's whose home address is in Havant and who are on benefits or looking for work.

614 Measuring the Impact of your projects (Online)

Date: 06/10/2022

Time: 10:00 - 12:00

Measuring the impact of your work is important for a variety of reasons. Evidencing the effectiveness of your services, projects and programmes is crucial to secure continued and new funding. A track record of success can also help good ideas spread, allowing the positive change to reach more communities and improve more lives.

Equally important is identifying projects and services that are not doing well, so that they can be changed and improved - ensuring that the resources committed to them have the impact which was intended. While each project and each organisation are different, there are proven strategies and tools that can be used to analyse and improve the impact of your projects on individuals and groups, including family groups.
In this online training session, you will learn about simple and easy ways of measuring the impact of your projects and services. This will contribute to their effective management and monitoring. The data collected will also be extremely useful for your fundraising activities and grant applications.
In this online session you will cover the following key elements:
 What do we mean by impact?
 Why it is important to show impact?
 How to measure the changes you want to see.
 The 4 steps you can work through (planning; collecting your data; analysing and using it)
 Using the Change Radar Tool to measure the impact of your projects and services on individuals and groups (including family groups).

All attendees of this training will receive a FREE copy of the Change Radar Tool for use in their projects.
This online training will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM. Zoryna has extensive experience leading innovation and transformation in public, voluntary and private sector organisations in different countries. She has successfully managed a variety of projects - from local to national and international, and secured over £1m funding for the projects and programmes which she managed.

949 Train the Trainer (Free Funded Online)

Date: 06/10/2022

Time: 09:30 - 12:30

This is a five week online course: Thursday 6th, 13th, 20th, 27th October

This course is being offered free with the funding we receive to person's whose home address is in Havant and who are on benefits or looking for work.

Are you a trainer who would like to add online training to your skills set? Are you considering a career as a trainer?

If this sounds like you then this course is the right one for you.

This course provides the knowledge and skills to design and deliver a venue or online training course to support you into being self employed or working in an educational environment and giving you new skills to deliver your interest/hobby, or as a refresher to engage into the workforce again.

Course Objectives:
1. Understanding your learners and setting training goals.
2. Assessing training needs
3. Planning sessions that engage your learners and accommodate their learning styles.
4. Create interactive, engaging training material and develop IT tools and knowledge.
5. Managing challenging learners and difficult topics.
6. Goal assessment tools for learners and organisations.

Who would benefit: Whether you are a complete beginner or want to brush up on your training skills this course will help you build skills and confidence. Helping learners to get back into work with these skills post Covid. Opportunities to building skills and confidence and leading to the start of a new career path/updating old skills.

768 MiDAS Induction - Standard/Accessible

Date: 10/10/2022

Time: 09:00 - 16:30

This course runs over 10th, 11th and 12th October

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

896 Mastering Time Management (Online)

Date: 10/10/2022

Time: 09:30 - 12:00

If you're double-booked because you're busy, or if you need a deadline to focus your attention on getting things done, you need this course.

Aimed at busy paid staff and volunteers in not for profits, this course looks at a range of ways in which you can manage your diary.

At the end of the course you will have practical hints and tips to put into use straight away. You will also have some coping strategies for when life gets unavoidably busy. You will also have some ways to safeguard that precious time in your diary that you need, to give you breathing space that keeps you at your most effective.

Trainer is a leadership consultant who regularly works with their clients to improve their productivity.

976 Building your personal resilience and wellness (Free, Funded, F2F)

Date: 12/10/2022

Time: 10:00 - 14:00

This course is on 12th and 19th October

This online course is being offered free with the funding we receive to person's whose home address is the Havant Borough only.

This course will help you identify personal challenges that cause stress. In a warm and friendly environment you will then consider and work through strategies to help develop your own personal resilience. It is for anyone who needs to increase their self-belief in order to lead a happier life.

Previous knowledge: None is required.

How will I learn? Tutor input, paired and group discussions, videos, handouts and
questioning.

How will I be assessed? Observation and questioning

By the end of the course you will be able to:
 Identify at least one cause of stress and its implications
 Describe what happens when too much stress is experienced
 Demonstrate one or two techniques to help manage stress and promote
wellbeing
 Explore alternative ways of viewing stressful situations
 Choose appropriate personal option/s in order to increase adaptability
Paper and pen for note taking will be required.

769 MiDAS Refresher - Standard/Accessible

Date: 17/10/2022

Time: 09:00 - 16:30

This course in on 17th and 18th October

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.

Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment. Days are scheduled as follows:

Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment

Refresher Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

898 Basic Practical Project Management (Online)

Date: 17/10/2022

Time: 09:30 - 12:00

If you can organise a birthday party, or get volunteers together to deliver funder-led activities, you can manage a project. The trick is, you may not know precisely how.

This course shows you how. It offers a range of tips and ideas, taken from professional commercial project management, which translate into the voluntary sector. It also offers you a set of tools which you can use to make your project delivery effective, measurable and successful.

Most of all, this course can give you confidence that managing a project isn't a big deal; you'll have all the basic building blocks for a successful project at the end of this morning's training.

Trainer is a former professional project manager who can help you deliver complex projects in the real world beyond big corporate teams.

715 Emergency First Aid at Work (Winchester)

Date: 18/10/2022

Time: 09:30 - 16:30

This course is intended for workplaces where the appointed person will be able to take charge in the event of an illness or accident.
At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years.
No prior knowledge is necessary.

816 Conflict Management (online)

Date: 18/10/2022

Time: 10:00 - 13:00

Conflicts can happen in any workplace and in any sector – public, private or non-profit, no matter how many employees are in the
organisation. Conflict is immensely costly to organisations - wherever it arises. Conflict is a major cause of stress in the workplace and it can lead to breakdown of working relationships, loss of productivity, longstanding grievances, absenteeism and financial loses.
The Conflict Management in the Workplace training is designed to equip managers and supervisors with essential knowledge and the skill required to recognise, manage and resolve conflicts in the workplace and to create more positive outcomes for their teams and organisations.
This training session will cover the following key elements:
 Understanding conflict and the fundamentals of conflict resolution
 Cost of conflict in the workplace
 Root causes of conflict in the workplace
 The impact of the COVID-19 Pandemic on workplace conflict
 Types of conflicts in the workplace and how to manage them
 Turning conflicts into opportunities
 Conflict resolution values
 Emotional intelligence and conflict resolutions skills
 Tips for managing and resolving conflicts

By the end of this training, participants will understand the dynamics of a conflict situation and their role in managing conflict in the workplace to ensure that they maximise individual and team performance.

This 3-hour training session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a Mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, and a Resilience Coach of the National Coaching and Mentoring Support Programme (Solace and LGA)

911 How to Improve the Success Rate of your Funding Applications - Community First Essentials (Online)

Date: 18/10/2022

Time: 17:00 - 19:30

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This Online course covers:
Most charities and voluntary groups apply for funding as part of their efforts to raise money for the work they do in their communities. Many of the important public services are now run by charitable and not-for-profit organisations.
Ensuring the viability and financial sustainability of these services is crucial for the wellbeing of our communities. These online training sessions are designed to help representatives of charitable and not-for-profit organisations to gain the knowledge and skills needed for successful funding applications - in the shortest possible time.

940 Level 2 Award in First Aid for Mental Health (Free, Funded, F2F)

Date: 19/10/2022

Time: 09:00 - 17:00

This course is being offered free with the funding we receive to person's whose home address is in East Hampshire only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.

Mental Health First Aid won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.

In this Level 2 Mental Health First Aid course you’ll learn how to:
• Recognise the warning signs of mental ill-health
• Develop the skills and confidence to approach and support someone while keeping yourself safe
• Gain skills and knowledge to empower people to access the support they need for recovery or successful management of their symptoms • Process create a more mentally supportive workplace
• Gain an understanding of how to support positive wellbeing and tackle stigma in the world around you. Content
• Factors affecting mental health and the impact of poor mental health on individuals
• Stress – signs and symptoms, factors which increase the risk of stress, it’s impact and how it can be managed
• Starting the conversation about mental health and providing safe advice
• Ways to improve mental health and wellbeing, and signposting to professional services
• Potential impact of drug and alcohol misuse on mental health
• Creating a first aid action plan for mental health This course in a one day online course delivered over Zoom

950 Connect, Support and Change - healthy conversations (Free, Funded. Online)

Date: 24/10/2022

Time: 09:30 - 12:15

Three day course on 24th, 31st October and 7th November


This course is being offered free with the funding we receive to person's whose home address is in the Havant Borough only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

This workshop is specifically designed to explore coaching skills for health and how to support others to move from "stuck" to self-driven. It includes strategies, powerful questions, dos and don'ts of coaching conservations and more. It also provides an opportunity for learners to share their best techniques for supporting others: In the 3 x 3 hour sessions you will explore:

* Benefits of coaching conversations that promote connection, support and change.
* Do’s and don’ts of coaching conversations.
* Approaches to coaching for change conversations – strength based approach.
* How the brain works with habit change - barriers and opportunities.
* Developing goals and action plans
* Discover key behaviour change techniques that can be used when action planning
* Resources – connecting with inner resources, plus “your body is a pharmacy”, online resources, local resources.

4 core objectives will be:

*Explain how you will use one or more of the change support strategies explored in the sessions.
*Describe the strength based approach and two situations where you can use this approach in your context.
*List 3 dos and don'ts of coaching conversations.
*Describe the main strategy for overcoming “automatic thinking"

900 Flexible Working (Online)

Date: 26/10/2022

Time: 09:30 - 12:00

Over the past couple of years, "flexible working" has become a familiar phrase, but one that's often misunderstood.

In this training course, we look at what flexible working is, what it isn't, and how to make it work for you, whether you're employed or an employer.

Aimed at paid staff and Trustee decision makers, this course will explain what it involves in practical terms, offering tips and suggestions for how it can help your organisation to be an even better employer, with an even happier workforce.

Trainer has operated flexible working for over 25 years whilst in a string of senior positions.

777 Level 2 Award in First Aid for Mental Health - Online course

Date: 01/11/2022

Time: 09:30 - 16:30

Mental Health First Aid won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.
In this Online Level 2 Mental Health First Aid course you’ll learn how to:
• Recognise the warning signs of mental ill-health
• Develop the skills and confidence to approach and support someone while keeping yourself safe
• Gain skills and knowledge to empower people to access the support they need for recovery or successful management of their symptoms
• Process create a more mentally supportive workplace
• Gain an understanding of how to support positive wellbeing and tackle stigma in the world around you.
Content
• Factors affecting mental health and the impact of poor mental health on individuals
• Stress – signs and symptoms, factors which increase the risk of stress, it’s impact and how it can be managed
• Starting the conversation about mental health and providing safe advice
• Ways to improve mental health and wellbeing, and signposting to professional services
• Potential impact of drug and alcohol misuse on mental health
• Creating a first aid action plan for mental health
This course in a one day online course delivered over Zoom

818 People Management (Online Course)

Date: 02/11/2022

Time: 10:00 - 13:00

Very few people would be able to prove that managing people or managing difficult people comes to them naturally. We tend to develop our people skills as we go through our careers and learn from the people we meet. Unfortunately, this means that we
learn from great bosses as well as from bad! So it comes as no surprise that, according to the 2015 research by Gallup, around 50% of people are leaving their jobs because of their boss. In other words, close to a half of managers and supervisors have difficulty in managing people. In turn, this lack of people management skills translates into significant financial and non-monetary losses.
In this online training session, you will learn best practices and behaviours to help you build key components that make up an effective and successful manager able to get the best from people. It offers an interactive and experiential approach to learning which is suitable for both, new team leaders and managers, and for those with experience who would like to enhance their people management skills.

The training course will cover the following key elements:
 A Model for Management Excellence.
 Managing with Emotional Intelligence and Emotional Agility.
 Achieving goals through people.
 Good practice in setting objectives and delegating.
 Performance management cycle.
 Developing others to achieve their potential.
 Using mentoring and coaching skills to build performance.

This online training will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coach Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership.

722 Emergency First Aid at Work (Lymington)

Date: 03/11/2022

Time: 09:30 - 16:30

This course is intended for workplaces where the appointed person will be able to take charge in the event of an illness or accident.
At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years.
No prior knowledge is necessary.

770 MiDAS Induction - Standard/Accessible

Date: 07/11/2022

Time: 09:00 - 16:30

This course runs over 7th, 8th and 9th November

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

711 Emergency First Aid at Work (Havant)

Date: 08/11/2022

Time: 09:30 - 16:30

This course is intended for workplaces where the appointed person will be able to take charge in the event of an illness or accident.
At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years.
No prior knowledge is necessary.

884 What makes people Tick? (Online)

Date: 08/11/2022

Time: 10:00 - 12:30

This course will enable you to identify different theories around motivation and why we sometimes lack motivation. It will also help you discover how to become more motivated and overcome challenges and examine ideas and practical actions to use within your organisations

Course Objectives:
• Identify what motivation is and why we lack motivation
• Consider strategies to increase your motivation
• Recognise ways to stay motivated when working from home
• Meet others to discuss their own best practice, ideas and ways of overcoming challenges

973 Building your personal resilience and wellness (Free, Funded, Online)

Date: 09/11/2022

Time: 19:00 - 21:00

This course is on 9th, 16th, 23rd and 30th November

This online course is being offered free with the funding we receive to person's whose home address is the Havant Borough only.

This course will help you identify personal challenges that cause stress. In a warm and friendly environment you will then consider and work through strategies to help develop your own personal resilience. It is for anyone who needs to increase their self-belief in order to lead a happier life.

Previous knowledge: None is required.

How will I learn? Tutor input, paired and group discussions, videos, handouts and
questioning.

How will I be assessed? Observation and questioning

By the end of the course you will be able to:
 Identify at least one cause of stress and its implications
 Describe what happens when too much stress is experienced
 Demonstrate one or two techniques to help manage stress and promote
wellbeing
 Explore alternative ways of viewing stressful situations
 Choose appropriate personal option/s in order to increase adaptability
Paper and pen for note taking will be required.

909 Good Governance and Effective Working Practices -Community First Essentials (Online)

Date: 10/11/2022

Time: 17:00 - 19:30

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This course covers:
What is good Governance; Code of good Governance; Charity Commission; your duties; current updates

882 How to Recruit and Keep Volunteers (Online)

Date: 16/11/2022

Time: 10:00 - 12:30

This course aims to help you Identify the different aspects of recruiting and retaining volunteers. It will help you to start to think differently about volunteering since Covid and examine ideas and practical actions to use within your organisations.

Course Objectives:
•Identify Volunteer Induction and Training Requirements
•Discuss Volunteer Agreements
•Identify Legal Requirements & Best Practices
•Identify Ways of Motivating Volunteers and provide ongoing support and commitment
•Meet others to discuss their own best practice, ideas and ways of implementing the volunteering process

942 Level 3 Award in Supervising Mental Health First Aid (Free, Funded, F2F)

Date: 16/11/2022

Time: 09:30 - 16:30

This course is run over 2-days on 16th and 23rd November. To gain your Level 3 qualification, you must attend both days

This course is being offered free with the funding we receive to person's whose home address is in East Hampshire only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.

Mental Health First Aid won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.
This two-day course qualifies you as a Mental Health First Aider at Work, giving you:
• An in-depth understanding of mental health and the factors that can affect the wellbeing
• Practical skills to spot the triggers and signs of mental health issues
• Confidence to step in, reassure and support a person in distress
• Enhanced interpersonal skills such as non-judgemental listening
• Knowledge to help someone recover their health by guiding them to further support - whether that’s self-help resources, through their employer, the NHS, or a mix

There will be additional work set for you to do between the two classes, please ensure that you have the time to do this to achieve the qualification. It is suggested that you should do around 3 – 4 hours of work to prepare for session 2.

Learning Outcomes, by the end of this course you will be able to:

1. Explain role of The Mental Health First Aider
2. Show increased awareness of how to talk to someone experiencing a mental health crisis 3. Identify someone suffering with stress problems
4. Explain the impact of substance misuse on mental health
5. List 3 or more features of positive mental health cultures in the workplace
6. List 3 or more mental health conditions and give suggested support or therapy options

820 Managing Underperformance (online)

Date: 17/11/2022

Time: 10:00 - 13:00

Are individual members of your team performing less well than you had hoped?
Dealing with underperformance can be challenging for employees and employers alike, but it does need to be addressed and resolved early. The longer that underperformance is allowed to continue, the more difficult a satisfactory resolution becomes.
To figure out what is causing the underperformance issue, you have to get to the root of the problem and to use the most appropriate management actions.
This 3-hour training session is designed to give you an opportunity to learn how to manage underperformance at work. It provides insights to improve performance within teams by diagnosing issues and applying effective methods of intervention in order to tackle challenges.

It will cover the following key elements:
 Defining underperformance.
 Underperformance or poor performance vs misconduct or poor conduct.
 Measuring and evidencing underperformance.
 Possible causes of underperformance.
 Management skills to consider.
 ACAS (Arbitration, Conciliation and Advisory Service) guidelines on managing performance.
 Creating an informal action plan.
 Developing a formal Performance Improvement Plan using SMART objectives.
 What to do if there is still no improvement in performance
On completion of this course you will:
 Be able to identify what constitutes underperformance at work and its sources.
 Appreciate the importance of the legal framework when managing performance at work.
 Be able to develop appropriate interventions in order to address performance issues.
 Appreciate the importance of dealing with underperformance in a proactive and positive way.
 Be confident in dealing with typical performance issues.

This 3-hour training session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a Mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, and a Resilience Coach of the National Coaching and Mentoring Support Programme (Solace and LGA).

771 MiDAS Refresher - Standard/Accessible

Date: 21/11/2022

Time: 09:00 - 16:30

This course in on 21st and 22nd November

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.

Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment. Days are scheduled as follows:

Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment

Refresher Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

799 Level 3 Supervising Mental Health First Aid in the Workplace

Date: 22/11/2022

Time: 09:30 - 16:30

This course is run over 2-days on Tuesday 22nd and 29th November, to gain your Level 3 qualification, you must attend both days

Mental Health First Aid won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.

This two-day course qualifies you as a Mental Health First Aider at Work, giving you
· An in-depth understanding of mental health and the factors that can affect the wellbeing
· Practical skills to spot the triggers and signs of mental health issues
· Confidence to step in, reassure and support a person in distress
· Enhanced interpersonal skills such as non-judgemental listening
· Knowledge to help someone recover their health by guiding them to further support - whether that’s self-help resources, through their employer, the NHS, or a mix

There will be additional work set for you to do between the two classes, please ensure that you have the time to do this to achieve the qualification. It is suggested that you should do around 3 – 4 hours of work to prepare for session 2.

Learning Outcomes, by the end of this course you will be able to

1. Explain role of The Mental Health First Aider
2. Show increased awareness of how to talk to someone experiencing a mental health crisis
3. Identify someone suffering with stress problems
4. Explain the impact of substance misuse on mental health
5. List 3 or more features of positive mental health cultures in the workplace
6. List 3 or more mental health conditions and give suggested support or therapy options

959 Volunteer Management and Retention -Post Pandemic (Free, Funded, Online)

Date: 22/11/2022

Time: 09:30 - 13:30

This two day course is on 22nd and 29th November (required to attend both days)
This is delivered online using Zoom

This course is being offered free with the funding we receive to person's whose home address is in East Hampshire only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

This course is aimed at helping those working with volunteers during the covid 19 pandemic, reflecting on the current challenges and opportunities faced and how to support and meet volunteer needs as we move towards recovery.
We will focus on:
• Bringing back volunteers
• Sustaining the involvement of volunteers
• Managing and motivating volunteers. Learning Outcomes:
• Identify ways of motivating volunteers
• Recognise ways to provide ongoing support and demonstrate commitment
• Determine ways of managing performance
• Establish how to handle difficult situations with volunteers
• Identify ways to support returning volunteers
• Meet others to discuss their own best practice, ideas and ways of implementing the volunteering process

912 Managing staff and volunteers - Community First Essentials (Online)

Date: 24/11/2022

Time: 10:00 - 12:30

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This course covers:
How to get the best out of your staff and volunteers; people are the centre of your organisation so looking at HR requirements and positive tips

772 MiDAS Induction - Standard/Accessible

Date: 05/12/2022

Time: 09:00 - 16:30

This course runs over 5th, 6th and 7th December

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

706 Emergency First Aid at Work (Fareham)

Date: 06/12/2022

Time: 09:30 - 16:30

This course is intended for workplaces where the appointed person will be able to take charge in the event of an illness or accident.
At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years.
No prior knowledge is necessary.

913 Profit with purpose - fundraising advice including trading - Community First Essentials (Online)

Date: 06/12/2022

Time: 13:30 - 16:00

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This course covers:
Exploring the Charities Act 2011, which defines a Charitable purpose; how to write Charitable purposes.

773 MiDAS Refresher - Standard/Accessible

Date: 12/12/2022

Time: 09:00 - 16:30

This course in on 12th and 13th December

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.

Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment. Days are scheduled as follows:

Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment

Refresher Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

943 Level 3 Award in Supervising Mental Health First Aid (Free, Funded, F2F)

Date: 05/01/2023

Time: 09:30 - 16:30

This course is run over 2-days on 5th and 12th January. To gain your Level 3 qualification, you must attend both days

This course is being offered free with the funding we receive to person's whose home address is in the Havant Borough only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.

Mental Health First Aid won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.
This two-day course qualifies you as a Mental Health First Aider at Work, giving you:
• An in-depth understanding of mental health and the factors that can affect the wellbeing
• Practical skills to spot the triggers and signs of mental health issues
• Confidence to step in, reassure and support a person in distress
• Enhanced interpersonal skills such as non-judgemental listening
• Knowledge to help someone recover their health by guiding them to further support - whether that’s self-help resources, through their employer, the NHS, or a mix

There will be additional work set for you to do between the two classes, please ensure that you have the time to do this to achieve the qualification. It is suggested that you should do around 3 – 4 hours of work to prepare for session 2.

Learning Outcomes, by the end of this course you will be able to:

1. Explain role of The Mental Health First Aider
2. Show increased awareness of how to talk to someone experiencing a mental health crisis 3. Identify someone suffering with stress problems
4. Explain the impact of substance misuse on mental health
5. List 3 or more features of positive mental health cultures in the workplace
6. List 3 or more mental health conditions and give suggested support or therapy options

926 MiDAS Refresher - Standard/Accessible

Date: 09/01/2023

Time: 09:00 - 16:30

This course in on 9th and 10th January

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers.
MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:
• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.
Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment Refresher

Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

974 Building your personal resilience and wellness (Free, Funded, F2F)

Date: 11/01/2023

Time: 10:00 - 14:00

This course is on 11th and 18th January
This online course is being offered free with the funding we receive to person's whose home address is in East Hampshire only.

This course is for anyone who needs to increase their self-belief in order to lead ahappier life.

Previous knowledge: None is required.

How will I learn? Tutor input, paired and group discussions, videos, handouts andquestioning.

How will I be assessed? Observation and questioning

By the end of the course you will be able to:

 Identify at least one cause of stress and its implications
 Describe what happens when too much stress is experienced
 Demonstrate one or two techniques to help manage stress and promote
wellbeing
 Explore alternative ways of viewing stressful situations
 Choose appropriate personal option/s in order to increase adaptability

Paper and pen for note taking will be required.

961 Leadership for the New Normal (Online)

Date: 18/01/2023

Time: 10:00 - 13:00

This 3-hour online session will equip leaders with knowledge and understanding of how people are dealing with uncertainty, ambiguity, perceived threat and trauma brought about by the Covid-19 pandemic.
It will also equip leaders with knowledge and understanding of effective leadership and management strategies to aid the post-pandemic recovery on individual, team and organisational levels.
Contents:
• Psychological and emotional impact of the COVID-19 pandemic on mental health and overall performance of individuals.
• Decision making during challenging times.
• The social brain phenomenon and what does it mean for our wellbeing, productivity and hybrid working.
• Fostering inclusion and psychological safety in the hybrid workplace.
• Emotional intelligence and compassionate leadership during challenging times.
• Key principles of the trauma-informed approach to leadership during the pandemic and beyond.
• Leadership lessons from the post-disaster recovery work world-wide.

This session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, a senior level executive contributor to Brainz Magazine and a Brainz 500 Global Honoree 2021.

944 Conflict Management (Online)

Date: 19/01/2023

Time: 10:00 - 13:00

Conflicts can happen in any workplace and in any sector – public, private or non-profit, no matter how many employees are in the organisation. Conflict is immensely costly to organisations - wherever it arises. Conflict is a major cause of stress in the workplace and it can lead to breakdown of working relationships, loss of productivity, longstanding grievances, absenteeism and financial loses.
The Conflict Management in the Workplace training is designed to equip managers and supervisors with essential knowledge and the skill required to recognise, manage and resolve conflicts in the workplace and to create more positive outcomes for their teams and organisations. This training session will cover the following key elements:
 Understanding conflict and the fundamentals of conflict resolution  Cost of conflict in the workplace
 Root causes of conflict in the workplace
 The impact of the COVID-19 Pandemic on workplace conflict
 Types of conflicts in the workplace and how to manage them
 Turning conflicts into opportunities  Conflict resolution values
 Emotional intelligence and conflict resolutions skills
 Tips for managing and resolving conflicts

By the end of this training, participants will understand the dynamics of a conflict situation and their role in managing conflict in the workplace to ensure that they maximise individual and team performance.
This 3-hour training session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a Mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, and a Resilience Coach of the National Coaching and Mentoring Support Programme (Solace and LGA)

933 MiDAS Induction Standard/Accessible

Date: 23/01/2023

Time: 09:00 - 16:30

This course runs over 23rd, 24th and 25th January

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

946 How to Improve the Success Rate of your Funding Applications - Community First Essentials (Online)

Date: 25/01/2023

Time: 10:00 - 13:00

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This Online course covers:
Most charities and voluntary groups apply for funding as part of their efforts to raise money for the work they do in their communities. Many of the important public services are now run by charitable and not-for-profit organisations.
Ensuring the viability and financial sustainability of these services is crucial for the wellbeing of our communities. These online training sessions are designed to help representatives of charitable and not-for-profit organisations to gain the knowledge and skills needed for successful funding applications - in the shortest possible time.

963 Managing Underperformance (online course)

Date: 02/02/2023

Time: 10:00 - 13:00

Are individual members of your team performing less well than you had hoped?

Dealing with underperformance can be challenging for employees and employers alike, but it does need to be addressed and resolved early. The longer that underperformance is allowed to continue, the more difficult a satisfactory resolution becomes. To figure out what is causing the underperformance issue, you have to get to the root of the problem and to use the most appropriate management actions. This 3-hour training session is designed to give you an opportunity to learn how to manage underperformance at work. It provides insights to improve performance within teams by diagnosing issues and applying effective methods of intervention in order to tackle challenges.

It will cover the following key elements:
 Defining underperformance.
 Underperformance or poor performance vs misconduct or poor conduct.
 Measuring and evidencing underperformance.  Possible causes of underperformance.
 Management skills to consider.
 ACAS (Arbitration, Conciliation and Advisory Service) guidelines on managing performance.
 Creating an informal action plan.
 Developing a formal Performance Improvement Plan using SMART objectives.
 What to do if there is still no improvement in performance On completion of this course you will:
 Be able to identify what constitutes underperformance at work and its sources.  Appreciate the importance of the legal framework when managing performance at work.
 Be able to develop appropriate interventions in order to address performance issues.  Appreciate the importance of dealing with underperformance in a proactive and positive way.
 Be confident in dealing with typical performance issues.

This 3-hour training session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a Mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, and a Resilience Coach of the National Coaching and Mentoring Support Programme (Solace and LGA).

927 MiDAS Refresher Standard/Accessible

Date: 06/02/2023

Time: 09:00 - 16:30

This course in on 6th and 7th February

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers.
MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:
• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.
Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:
Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment Refresher

Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

941 Level 2 Award in First Aid for Mental Health (Free, Funded, F2F)

Date: 08/02/2023

Time: 09:00 - 17:00

This course is being offered free with the funding we receive to person's whose home address is in Havant Borough only.

However, please be aware that if you fail to attend we will charge £50 as we are unable to subsidise your place once booked.
Cancellations fees are only waived if a place is cancelled 2 weeks before the course runs, for whatever the reason of your cancellation.

Course Fee: Attendance to the course is free, but there is a small charge to cover the cost of your certificate and workbook which is £20. An invoices will be sent to you after booking your place.

Mental Health First Aid won’t teach you to be a therapist, but it will teach you to listen, reassure and respond, even in a crisis – and potentially stop a crisis from happening.

In this Level 2 Mental Health First Aid course you’ll learn how to:
• Recognise the warning signs of mental ill-health
• Develop the skills and confidence to approach and support someone while keeping yourself safe
• Gain skills and knowledge to empower people to access the support they need for recovery or successful management of their symptoms • Process create a more mentally supportive workplace
• Gain an understanding of how to support positive wellbeing and tackle stigma in the world around you. Content
• Factors affecting mental health and the impact of poor mental health on individuals
• Stress – signs and symptoms, factors which increase the risk of stress, it’s impact and how it can be managed
• Starting the conversation about mental health and providing safe advice
• Ways to improve mental health and wellbeing, and signposting to professional services
• Potential impact of drug and alcohol misuse on mental health
• Creating a first aid action plan for mental health This course in a one day online course delivered over Zoom

967 Evidencing the Impact of your projects and services (Online)

Date: 08/02/2023

Time: 10:00 - 12:00

953 De-Escalation Skills (Online)

Date: 09/02/2023

Time: 09:30 - 15:30

Perfect for: Frontline staff working with clients who present challenging and aggressive behaviour.

By the end of the course you will:
* Recognise the signs of signals that can precede challenging behaviour and aggression
* Identify tools and actions to prevent a crisis situation evolving
* Develop self-awareness around personal responses to challenge and aggression
* Discuss strategies to prevent a person from harming themselves or others
* Identify strategies to take a supportive stance
* Demonstrate how to hold a de-escalating conversation

965 People Management (Online)

Date: 09/02/2023

Time: 10:00 - 13:00

Very few people would be able to prove that managing people or managing difficult people comes to them naturally. We tend to develop our people skills as we go through our careers and learn from the people we meet. Unfortunately, this means that we
learn from great bosses as well as from bad! So it comes as no surprise that, according to the 2015 research by Gallup, around 50% of people are leaving their jobs because of their boss. In other words, close to a half of managers and supervisors have difficulty in managing people. In turn, this lack of people management skills translates into significant financial and non-monetary losses.
In this online training session, you will learn best practices and behaviours to help you build key components that make up an effective and successful manager able to get the best from people. It offers an interactive and experiential approach to learning which is suitable for both, new team leaders and managers, and for those with experience who would like to enhance their people management skills.

The training course will cover the following key elements:
 A Model for Management Excellence.
 Managing with Emotional Intelligence and Emotional Agility.
 Achieving goals through people.
 Good practice in setting objectives and delegating.
 Performance management cycle.
 Developing others to achieve their potential.
 Using mentoring and coaching skills to build performance.

This online training will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coach Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership.

952 IT Digital support (Free, Funded, Face to Face)

Date: 15/02/2023

Time: 13:30 - 16:30

Four week course on 15th, 22nd Feb, 1st and 8th Mar 23

This course is being offered free with the funding we receive to person's whose home address is in Havant and who are on benefits or looking for work.

957 Interview skills for today - online and face to face (Free, Funded, Online)

Date: 17/02/2023

Time: 09:30 - 12:30

This is a four week course on 17th, 24th, 31st and 7th February. 09.30am to 12.30pm (Tuesdays)

This course is being offered free with the funding we receive to person's whose home address is in Havant and who are on benefits or looking for work.

On completion of the course, you will be able to:

· Explain best practice for effective interviews online and in person
· Demonstrate communication and interpersonal skills
· Identify skills required for effective listening
· Outline the importance of body language in communication
· Identify strategies for overcoming nerves
· List the different types of questions asked at interview
· Identify what to do before, during and after an interview

934 MiDAS Induction Standard/Accessible

Date: 20/02/2023

Time: 09:00 - 16:30

This course runs over 20th, 21st and 22nd February

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

960 Making a difference by volunteering - tips, support and staying safe as a volunteer (Free, Funded, Online)

Date: 01/03/2023

Time: 09:30 - 13:30

This is a two day course on 1st and 8th March

This course is being offered free with the funding we receive to person's whose home address is in Havant and who are on benefits or looking for work.

955 Inspiring Presentation Skills (Online)

Date: 07/03/2023

Time: 09:30 - 12:30

This course is aimed at empowering you with the right skills to ensure you are confident talking to an audience, whether your presentations are delivered online or face to face.

This course will focus on the following aspects:

You: Identifying ways of presenting in a confident manner, tips for overcoming nerves, being clear/concise and displaying positive body language, voice and tone.

Your delivery methods: Explore how to Keep your audience interested, motivated and energised. Encouraging your audience participation with activities; discussions, quizzes, group work.

Use of resources: Determine best ways of utilising PowerPoint - do's and don'ts of using this, the content of slides (being able to follow your own notes against bullet points on slides)

945 Conflict Management (Online)

Date: 09/03/2023

Time: 10:00 - 13:00

Conflicts can happen in any workplace and in any sector – public, private or non-profit, no matter how many employees are in the organisation. Conflict is immensely costly to organisations - wherever it arises. Conflict is a major cause of stress in the workplace and it can lead to breakdown of working relationships, loss of productivity, longstanding grievances, absenteeism and financial loses.
The Conflict Management in the Workplace training is designed to equip managers and supervisors with essential knowledge and the skill required to recognise, manage and resolve conflicts in the workplace and to create more positive outcomes for their teams and organisations.

This training session will cover the following key elements:
 Understanding conflict and the fundamentals of conflict resolution
 Cost of conflict in the workplace
 Root causes of conflict in the workplace
 The impact of the COVID-19 Pandemic on workplace conflict
 Types of conflicts in the workplace and how to manage them
 Turning conflicts into opportunities
 Conflict resolution values
 Emotional intelligence and conflict resolutions skills
 Tips for managing and resolving conflicts

By the end of this training, participants will understand the dynamics of a conflict situation and their role in managing conflict in the workplace to ensure that they maximise individual and team performance.

This 3-hour training session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a Mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, and a Resilience Coach of the National Coaching and Mentoring Support Programme (Solace and LGA)

928 MiDAS Refresher Standard/Accessible

Date: 13/03/2023

Time: 09:00 - 16:30

This course in on 13th and 14th March

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers.
MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:
• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.
Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:
Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment Refresher

Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

968 Evidencing the Impact of your projects and services (Online)

Date: 15/03/2023

Time: 10:00 - 12:00

975 Developing confidence and self-esteem (Free, Funded, F2F)

Date: 15/03/2023

Time: 10:00 - 16:00

This course in is on 15th and 22nd March.

This online course is being offered free with the funding we receive to person's whose home address is the Havant Borough only

This course will give you the tools to manage emotional barriers.

Previous knowledge: None is required.

How will I learn? Tutor input, handouts, paired and group discussions

How will I be assessed? Observation, questioning and production of an action plan

By the end of the course you will be able to:

• Describe the nature of low self-esteem and recognise self-destructive thoughts
• Explore and name at least 1 reason why you may experience these thoughts
• Identify 3 personal strengths/achievements
• Challenge the self-destructive thoughts by building on your strengths
• Produce a plan of action detailing the steps required to continue to increase your level of self-esteem

Paper and pen for note taking will be required.

947 How to Improve the Success Rate of your Funding Applications - Community First Essentials (Online)

Date: 23/03/2023

Time: 10:00 - 13:00

Community First Essentials is a suite of online workshops tailored specifically for our VCSE Members. Evidenced by the needs of the sector; they support good practice and offering training in the skills and tools required to manage a thriving and sustainable community organisation.

These courses are FREE to all Community First Members. For more information on Membership: https://www.cfirst.org.uk/join-us/
Already a Member?, book your place and view our full training programme at https://www.cfirst.org.uk/training/ (search Essentials for the full list of Community First Essential courses)

This Online course covers:
Most charities and voluntary groups apply for funding as part of their efforts to raise money for the work they do in their communities. Many of the important public services are now run by charitable and not-for-profit organisations.
Ensuring the viability and financial sustainability of these services is crucial for the wellbeing of our communities. These online training sessions are designed to help representatives of charitable and not-for-profit organisations to gain the knowledge and skills needed for successful funding applications - in the shortest possible time.

935 MiDAS Induction Standard/Accessible

Date: 27/03/2023

Time: 09:00 - 16:30

This course runs over 27th, 28th and 29th March

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

954 - De-Escalation Skills (Online)

Date: 05/04/2023

Time: 09:30 - 15:30

Perfect for: Frontline staff working with clients who present challenging and aggressive behaviour.

By the end of the course you will:
* Recognise the signs of signals that can precede challenging behaviour and aggression
* Identify tools and actions to prevent a crisis situation evolving
* Develop self-awareness around personal responses to challenge and aggression
* Discuss strategies to prevent a person from harming themselves or others
* Identify strategies to take a supportive stance
* Demonstrate how to hold a de-escalating conversation

969 Introduction to active listening skills (online)

Date: 06/04/2023

Time: 10:00 - 13:00

971 Introduction to trauma informed practice (online)

Date: 06/04/2023

Time: 10:00 - 13:00

962 Leadership for the New Normal (Online)

Date: 12/04/2023

Time: 10:00 - 13:00

This 3-hour online session will equip leaders with knowledge and understanding of how people are dealing with uncertainty, ambiguity, perceived threat and trauma brought about by the Covid-19 pandemic.
It will also equip leaders with knowledge and understanding of effective leadership and management strategies to aid the post-pandemic recovery on individual, team and organisational levels.
Contents:
• Psychological and emotional impact of the COVID-19 pandemic on mental health and overall performance of individuals.
• Decision making during challenging times.
• The social brain phenomenon and what does it mean for our wellbeing, productivity and hybrid working.
• Fostering inclusion and psychological safety in the hybrid workplace.
• Emotional intelligence and compassionate leadership during challenging times.
• Key principles of the trauma-informed approach to leadership during the pandemic and beyond.
• Leadership lessons from the post-disaster recovery work world-wide.

This session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, a senior level executive contributor to Brainz Magazine and a Brainz 500 Global Honoree 2021.

936 MiDAS Induction Standard/Accessible

Date: 17/04/2023

Time: 09:00 - 16:30

This course runs over 17th, 18th and 19th April

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

929 MiDAS Refresher Standard/Accessible

Date: 24/04/2023

Time: 09:00 - 16:30

This course in on 24th and 25th April

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers.
MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:
• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.
Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:
Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment Refresher

Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

937 MiDAS Induction Standard/Accessible

Date: 02/05/2023

Time: 09:00 - 16:30

This course runs over 2nd, 3rd and 4th May

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

956 Inspiring Presentation Skills (Online)

Date: 10/05/2023

Time: 09:30 - 12:30

This course is aimed at empowering you with the right skills to ensure you are confident talking to an audience, whether your presentations are delivered online or face to face.

This course will focus on the following aspects:

You: Identifying ways of presenting in a confident manner, tips for overcoming nerves, being clear/concise and displaying positive body language, voice and tone.

Your delivery methods: Explore how to Keep your audience interested, motivated and energised. Encouraging your audience participation with activities; discussions, quizzes, group work.

Use of resources: Determine best ways of utilising PowerPoint - do's and don'ts of using this, the content of slides (being able to follow your own notes against bullet points on slides)

964 Managing Underperformance (online course)

Date: 18/05/2023

Time: 10:00 - 13:00

Are individual members of your team performing less well than you had hoped?

Dealing with underperformance can be challenging for employees and employers alike, but it does need to be addressed and resolved early. The longer that underperformance is allowed to continue, the more difficult a satisfactory resolution becomes. To figure out what is causing the underperformance issue, you have to get to the root of the problem and to use the most appropriate management actions. This 3-hour training session is designed to give you an opportunity to learn how to manage underperformance at work. It provides insights to improve performance within teams by diagnosing issues and applying effective methods of intervention in order to tackle challenges.

It will cover the following key elements:
 Defining underperformance.
 Underperformance or poor performance vs misconduct or poor conduct.
 Measuring and evidencing underperformance.  Possible causes of underperformance.
 Management skills to consider.
 ACAS (Arbitration, Conciliation and Advisory Service) guidelines on managing performance.
 Creating an informal action plan.
 Developing a formal Performance Improvement Plan using SMART objectives.
 What to do if there is still no improvement in performance On completion of this course you will:
 Be able to identify what constitutes underperformance at work and its sources.  Appreciate the importance of the legal framework when managing performance at work.
 Be able to develop appropriate interventions in order to address performance issues.  Appreciate the importance of dealing with underperformance in a proactive and positive way.
 Be confident in dealing with typical performance issues.

This 3-hour training session will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coaching Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a Mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership, and a Resilience Coach of the National Coaching and Mentoring Support Programme (Solace and LGA).

966 People Management (Online)

Date: 25/05/2023

Time: 10:00 - 13:00

Very few people would be able to prove that managing people or managing difficult people comes to them naturally. We tend to develop our people skills as we go through our careers and learn from the people we meet. Unfortunately, this means that we
learn from great bosses as well as from bad! So it comes as no surprise that, according to the 2015 research by Gallup, around 50% of people are leaving their jobs because of their boss. In other words, close to a half of managers and supervisors have difficulty in managing people. In turn, this lack of people management skills translates into significant financial and non-monetary losses.
In this online training session, you will learn best practices and behaviours to help you build key components that make up an effective and successful manager able to get the best from people. It offers an interactive and experiential approach to learning which is suitable for both, new team leaders and managers, and for those with experience who would like to enhance their people management skills.

The training course will cover the following key elements:
 A Model for Management Excellence.
 Managing with Emotional Intelligence and Emotional Agility.
 Achieving goals through people.
 Good practice in setting objectives and delegating.
 Performance management cycle.
 Developing others to achieve their potential.
 Using mentoring and coaching skills to build performance.

This online training will be delivered by Zoryna O'Donnell, MBA, MSc, FInstLM, GQHP. Zoryna is an experienced coach, mentor, trainer, public speaker and author. She is an alumna of The Neuroscience Academy, a member of the International Coach Federation (ICF) and European Mentoring and Coaching Council (EMCC), a Fellow of The Institute of Leadership and Management (ILM), a mentor of the Warwick Business School (WBS) Mentoring Programme, a tutor and a coach at the Academy of Women's Leadership.

931 MiDAS Refresher Standard/Accessible

Date: 05/06/2023

Time: 09:00 - 16:30

This course in on 5th and 6th June

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers.
MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:
• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.
Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:
Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment Refresher

Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

970 Introduction to active listening skills (online)

Date: 15/06/2023

Time: 10:00 - 13:00

972 Introduction to trauma informed practice (online)

Date: 15/06/2023

Time: 10:00 - 13:00

938 MiDAS Induction Standard/Accessible

Date: 19/06/2023

Time: 09:00 - 16:30

This course runs over 19th, 20th and 21st June

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

932 MiDAS Refresher Standard/Accessible

Date: 10/07/2023

Time: 09:00 - 16:30

This course in on 10th and 11th July

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers.
MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

MiDAS offers two types of certificate:
• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

To be MiDAS trained, you will need to take either a Standard Induction or Accessible Induction course.
Midas Refresher - Drivers can only refresh their certificate if they have a current certificate which expires no more than 3 months earlier than the date of Refresher course. Only those who hold a current Accessible certificate can take an Accessible Refresher. Otherwise you will need to re-take the certificate as a new inductee.

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:
Refresher Standard courses
• Day One– Online Theory Session x1 full day
• Day Two – 1-hour practical assessment Refresher

Accessible courses
• Day One– Online Theory Session x1 full day
• Day Two – 2-3 hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/

939 MiDAS Induction Standard/Accessible

Date: 24/07/2023

Time: 09:00 - 16:30

This course runs over 24th, 25th and 26th July

MiDAS is a national scheme to enhance the driving and passenger awareness skills of minibus drivers. MiDAS is not a legal requirement but is increasingly being accepted as a ‘best working practice’. Most organisations operating minibuses like their drivers to have a MiDAS certificate. It is down to the organisation’s risk assessment and policy.

Midas Induction is for drivers that do not have a Midas Cert or their current Midas Cert has been expired for more than 3 month

MiDAS offers two types of certificate:

• Standard (for driving only)
• Accessible (in addition to driving, this includes safely securing wheelchairs)

The training consists of an online theory session, followed by a separate driving assessment.

Days are scheduled as follows:

Induction Standard courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 1-hour practical assessment

Induction Accessible courses
• Day One and Two – Online Theory Sessions x2 full day
• Day Three – 2-3-hour practical assessment

A certificate is valid for 4 years and you will require refresher training by no less than 3 months before the certificate expiry date.

Please ensure you read the Midas Drivers Guidance Information: https://www.cfirst.org.uk/community-transport/midas-training/midas-drivers-guidance-information/