Training Courses

FULLY BOOKED - Level 3 Award in Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults - NFSTG1921

Date: 23/09/2019

Time: 09:30 - 16:30

Price (Voluntary Sector/Social Enterprise): £99.00

Price (Statutory/Business): £115.00

Venue: Fareham Community Church

Safeguarding is how we protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to safeguard and protect persons from abuse or neglect we need to learn how to identify vulnerable individuals and take necessary steps to stop abuse and neglect.

Everyone has the right to be safe and live without the fear of abuse, neglect or exploitation and this course aims to teach you how to recognise the signs of abuse and neglect and what actions you can take to stop this from happening and occurring again in the future. Abuse, neglect and exploitation can occur anywhere and by anyone, quite often being a person of trust.

This course is designed for all persons, no matter what field they are directly involved in, to give them the tools and knowledge to make a difference to a vulnerable person’s life. It will also let the practitioner reporting the abuse know how they can safeguard themselves in every day work, while seeking help and reporting the incident identified.

Learning aims:

* Consider the safeguarding legislation and guidance
* Look at indicators of abuse and neglect
* Make sound judgements
* Consider the communication needed to take action
* State your role and responsibilities as a safeguarding lead
* Be aware of how to and how not to share information
* Deal effectively with and reporting of allegations and complaints
* Have an understanding of assessment and marking in safeguarding reports

Duration: Full day classroom tuition
Assessment: A short exam, with multiple choice and short answer questions at the end of the day
Pre-requisite: You must be a minimum of 18 years upon course commencement

Trainer: Karen Murrell

Time Management and Organisational Skills CF19EHW06

Date: 23/09/2019

Time: 10:00 - 14:00

Price: Free

Venue: Alton Community Centre

This is a 3 day course - 23rd, 30th September and 7th October
Make a positive change to your life
Feel good at the start and end of each day
When you effectively manage your time you are able to gain control and feel more positive.

You will be able to:-
Prioritise and set goals
Plan ahead and manage your day
Use ways to help with organisation

This course will help you to access employment by helping you manage your time and day.

Getting a job in administration - CF19HAW11

Date: 24/09/2019

Time: 10:00 - 14:00

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

Venue: Leigh Park Community Centre - Community First

Please note: this is a 3 day course and you will need to attend 24th September, 1st and 8th October.

Aim: To provide training in a range of office administration skills to develop your office support staff competence.
Key areas covered include:
Rate the importance of the admin function
Defining administration roles, responsibilities and purpose
Consider skills in time management, prioritization, and delegation
Be able to prepare business documents; emails, letters, flyers
Be able to effectively manage filing and record-keeping practices
Show awareness and consideration of communication and team-working practices
Be clear on policies, procedures and best practice in administration roles

Delivering Exceptional Customer Service - NFSTG19A22

Date: 25/09/2019

Time: 10:00 - 13:00

Price (Voluntary Sector/Social Enterprise): £55.00

Price (Statutory/Business): £90.00

Venue: Community First - Fareham

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

This training will help those in customer service roles, formally or informally:
Define good customer service
Find the "Human Moment"
Gain confidence in delivering good service
Deliver a positive experience
Advance your listening and responding
Build customer loyalty and improve customer relationships
Help solve issues with difficult, rude or indifferent customers
Use empathy to manage complaints

Emergency First Aid at Work - NFSTG1905

Date: 26/09/2019

Time: 09:30 - 16:30

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Winnall Community Centre Small Hall

* Gain knowledge of First Aid at Work regulations and roles
* Learn how to manage a scene and carry out a primary survey
* Manage unresponsive casualty not breathing, demonstrate CPR, AED pad placement, use of infection control barriers
* Manage unresponsive casualty who is breathing – demonstrate the recovery position and airway maintenance
* Respond to and treat other emergencies including choking, wounds and burns
* Study common conditions and how to treat including heart attack, epilepsy and shock

A certificate will be issued which will be valid for 3 years.

Trainer: Claire Morgan

Level 5 ILM Certificate in Leadership and Management

Date: 01/10/2019

Time: 09:30 - 16:00

Price (Voluntary Sector/Social Enterprise): £1,335.00

Price (Statutory/Business): £1,435.00

Who are these qualifications for?
The Level 5 Award in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.

The qualifications are made up of a broad range of units covering skills in six core areas – working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources.
Managers will use a 360 appraisal tool to gather feedback to shape their learning journey.

Benefits for individuals
* Use core management techniques to drive better results
* Develop your ability to lead, motivate and inspire
* Provide strategic leadership as well as day-to-day management
* Benchmark your managerial skills
* Raise your profile in your organisation

Benefits for employers
* Encourage strategic thinking at this level of management, to foster business improvement
* Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals

De-escalation Skills for front line workers - NFSTG19A16

Date: 02/10/2019

Time: 09:30 - 15:30

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Dickinson Centre - Park Community School

Perfect for: frontline staff working with clients who present challenging and aggressive behaviour.

By the end of the course you will:
Recognise the signs of signals that can precede challenging behaviour and aggression
Identify tools and actions to prevent a crisis situation evolving
Develop self-awareness around personal responses to challenge and aggression
Discuss strategies to prevent a person from harming themselves or others
Identify strategies to take a supportive stance
Demonstrate how to hold a de-escalating conversation

Gaining Control with Confidence CF19HAW08

Date: 03/10/2019

Time: 10:00 - 14:00

Price: Free

Venue: The Acorn Centre - Wecock Community Association

This is a 3 day course - 3rd, 10th and 17th October
Recognise the powers of positive thought and awareness of how your thoughts affect your behaviours and outcomes (that may affect confidence) 
Understand the relationship between self-esteem, confidence and motivation
Assess own levels of confidence to gain control and feel more confident 
Raise awareness of how negative thinking manifests itself – identify your inner critic
Identify how to change from negative to positive thinking - overcoming personal negative thoughts / limitations
Generate a more positive approach to overcoming barriers and fears including change 
Explore and set personal development goals and review them
Identify what support you need and networks to help you

Anxiety Management

Date: 07/10/2019

Time: 14:00 - 16:30

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

Venue: Leigh Park Community Centre - Community First

Please note this is a 4-day course, and you will need to attend on 7th, 14th, 21st, and 28th October.

Essential information to discover the quickest, most effective ways to reduce all sorts of anxiety and help you take back control of your life and ready to face challenges head-on again.

This course aims:
1. To explain what anxiety is and identify 3 ways it can affect us.
2. To understand own levels of anxiety and identify 3 main triggers.
3. To list positive ways to manage anxiety using various coping techniques.

Level 2 Award in Safeguarding Adults in Health and Social Care - CF19EHTH01

Date: 07/10/2019

Time: 09:30 - 13:30

Price: Free

Venue: Future Skills Centre (Bordon)

This qualification is intended for those that are working in, or are looking to start work in health and social care. The qualification introduces the key principles associated with safeguarding adults at risk in a health and social care setting.

Learning Aims:
Define safeguarding and outline relevant legal frameworks
Identify how to recognise types of abuse
Demonstrate essential characteristics related to effective reporting in relation to abuse
Show awareness of local and other relevant policy related to safeguarding
Consider your role in relation to prevention of abuse